Refund Policy

Last updated: August 25, 2026

Remote Support Sessions

Full Refund Eligibility

• ✅ Chuck is unable to connect within 30 minutes of receiving your credentials
• ✅ Your issue cannot be resolved and no meaningful work was performed
• ✅ The session was never initiated — you paid but never shared your AnyDesk ID
• ✅ A technical error on our side prevented the session from starting

Non-Refundable Situations

• ❌ The remote support session has been completed
• ❌ You are dissatisfied with the outcome after a full session was performed
• ❌ You ended the session early by choice before the work was complete
• ❌ The issue reoccurs afterward due to unrelated causes

Booked Appointments & Deposits

When you book an in-shop appointment, a deposit is collected upfront to secure your time slot. The following terms apply to that deposit.

Full Deposit Refund

• ✅ You cancel your appointment at least 24 hours before the scheduled time
• ✅ We cancel or reschedule your appointment on our end for any reason
• ✅ A technical error on our payment system resulted in a duplicate or incorrect charge

Deposits That Will Not Be Refunded

• ❌ You cancel with less than 24 hours notice before your appointment time
• ❌ You do not show up for your appointment (no-show) without prior notice
• ❌ The appointment was completed as scheduled

Remaining Balance After Deposit

If a deposit was collected at booking, the remaining balance is due at the time of your appointment. The deposit is applied toward your total — it is not an additional charge.

How to Request a Refund

Contact us within 48 hours of your session or appointment with:

• Your name and the email used at checkout
• Your session ID or appointment date and time
• A brief description of the issue

Refunds are processed through PayPal and typically appear within 3–5 business days.